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I opened my AirPods charging case next to my Mac, but AirBuddy didn’t show the status window. Why?

This can happen because of several different factors. AirBuddy was designed to show the status window only when it's appropriate, so as to avoid false activations that could disrupt your work.

If you opened your AirPods case next to your Mac expecting to see the status window, but it didn't show up:

Is Bluetooth on?

AirBuddy requires Bluetooth to do its work, so if Bluetooth is disabled or unavailable, it can't show the status window.

Are the AirPods inside the charging case?

The charging case doesn't have a Bluetooth radio of its own, so it needs the buds to be inside in order to broadcast its status. So if you open or close the charging case with no buds inside, there is no way for AirBuddy to know that its been opened or closed.

Is the status window enabled?

Make sure that “Show Automatically” is enabled in the AirBuddy settings, under the Proximity tab.

Distance filter

In the AirBuddy settings > Proximity > Advanced, there is an option to filter devices by distance. This will prevent the status window from showing up when the AirPods are not close enough to your Mac, but it can also cause a slight delay since the app has to determine the distance before deciding to show the status window.

Additionally, depending on your environment and your Mac, even when the AirPods are close to the Mac, they might be interpreted as being too far for the status window to be shown. If filter devices by distance is enabled, try disabling it.

Check system support

If you're running an older version of macOS but using a newer version of AirPods, it's possible that they're not fully supported in your version of macOS. Check out this article to learn more.

Use the keyboard shortcut

You may also set up a global keyboard shortcut to show the status window at any time. This can be done in the Proximity or Advanced tabs of AirBuddy's settings. This will let you show the status window even when the AirPods are not within the charging case, such as to quickly check how their battery is doing while using them.