Is my device supported by AirBuddy?
Apple and Beats devices
All Apple and Beats headsets, as well as iPhones, iPads, Apple Watch and Macs are supported by AirBuddy. For Apple and Beats headsets, feature availability varies according to the device and the version of AirBuddy or macOS that you're running, as specified here.
Devices from other manufacturers
As of AirBuddy 2.5, if you're running the app on macOS Monterey, some devices from other manufacturers can be used with AirBuddy. The app was designed to integrate tightly with Apple’s ecosystem, therefore it doesn’t provide full support for accessories from manufacturers other than Apple or Beats (which is owned by Apple).
Limitations when using such devices with AirBuddy are mainly due to the lack of the W1 or H1 chip that powers Apple and Beats headsets. That means that AirBuddy can only show the device when it's actually connected to your Mac. You can pin a device to keep it always visible on the list for quick connection.
AirBuddy is not able to show the battery level for all such devices, only those that report their battery level to the system. Examples of headsets that work with AirBuddy on macOS Monterey include the Sony WH-1000XM3 and WF-1000XM3.
"Is (insert device name here) supported?"
In general, if you're running AirBuddy 2.5 or later and macOS Monterey or later, you can check if your device has a chance of showing up in AirBuddy by looking into the Bluetooth item in the Menu Bar (which you can enable in System Preferences > Bluetooth). If your device shows up with a battery level there, it has a high chance of showing up in AirBuddy.
Keep in mind that the only supported devices in AirBuddy are Apple and Beats devices, I can't possibly guarantee that your particular device will always work with all of the features in the app.
If macOS reports the battery level for your device, but AirBuddy does not
If you can see the battery level for your device in the macOS Bluetooth Menu Bar item, but not in AirBuddy, please capture device logs on your Mac and attach them to a feedback report.
Again, this is only applicable to macOS Monterey. When running on macOS Big Sur or earlier, AirBuddy will not display information for devices other than Apple or Beats.
- Make sure that you're running macOS Monterey and the latest version of AirBuddy
- Follow the instructions here to start capturing logs; installing the configuration profile is optional, but highly recommended
- While the command to capture the logs is running, disconnect the affected device from your Mac by either turning it off or by right clicking and choosing "Disconnect" in System Preferences > Bluetooth
- Still while capturing the logs, reconnect the affected device to your Mac
- Wait a few seconds, then stop collecting the logs
- Open the AirBuddy settings window
- Go to the Help menu > Send Feedback
- Pick the "Feature Request" option
- Pick "Attach Files" and select the log file that was created on your desktop folder
- For the "Brief description" field, please include the full device brand and model, such as "Logitech MX Master 3"
- Add any additional details in the text box below, such as a link to the manufacturer's webpage for the product
Does AirBuddy impact the battery life of the devices that it's showing?
AirBuddy relies on existing connections your Mac has to your devices, so it has no impact on the battery life of the devices that it's showing.
The only exception are iPhones, iPads, and Apple Watch, with which the app has to open a new connection in order to gather battery information. The impact should not be noticeable though, so if you think AirBuddy is causing a significant difference in battery life for your iPhone, iPad, or Apple Watch, please send feedback from the app.